S — STRATEGY Define the Direction

Before any work begins, we establish where your organization should focus its transformation energy and why. Strategic focus areas are drawn directly from assessment findings — the 2 or 3 highest-leverage opportunities identified during the 23 days. No boiling the ocean. No enterprise-wide vision exercises. Just a clear, defensible direction grounded in what we actually found.

Next, we evaluate the artifacts you currently utilize and their relevancy:

• Are your Value Stream Maps (VSM) and Process Maps up-to-date, providing a true picture of current workflows?

• What is the current status of your Product Roadmap, Backlog, and Dashboards?

• How might artificial intelligence (AI) enhance these artifacts and improve communication across the organization?

We then assess where your organization stands relative to its mission and its members:

• What does your landscape analysis reveal about peer agencies or competing health plans — their leadership priorities, service gaps, and strategic direction?

• What insights are you gathering from key performance indicators, member satisfaction scores, or constituent feedback channels?

• Have you developed Member or Constituent Profiles that reflect the populations you actually serve?

Current Process and Artifacts Review

The Agile Transformation is a collaboration between both parties. Our approach is to observe you, your teams, artifacts, and market position first. Next, we develop product strategy and set strategic and tactical goals for the product.

How we partner together

Strategy. Transformation. Execution.

T — TRANSFORMATION : Change How You Operate

Strategy without execution is a document. Transformation is where we change how your organization actually works — across people, process, and technology. We redesign the value streams identified in the assessment, stand up properly structured delivery teams, and build the operational discipline needed to sustain improvement.

What this includes:

• Value stream redesign — current to future state

• Agile team coaching and SAFe 6.0 implementation

• Legacy modernization advisory — IBM Mainframe and aging infrastructure

• Digital self-service expansion

• Change management and stakeholder alignment