Legacy Mainframe Modernization

U.S. Army

A critical batch program supporting the U.S. Army Force Builder Program had been consuming excessive CPU time and costing the government significantly on every job run. Direct code analysis identified the root cause — confirmed by IBM OMEGAMON performance monitoring.

We fixed it. Zero disruption to production.

• Direct code analysis identified the CPU bottleneck

• IBM OMEGAMON confirmed the finding

• Significant CPU processing time reduction

• Hundreds of thousands in cumulative processing costs stopped

• Documentation brought current for the first time

• Zero disruption to production deployment

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Member Benefits Transparency

Large Federal Employee Health Benefits Program

A paper-based benefits system was creating confusion and call center overload for over 5 million federal employees and retirees. We built an interactive member benefits tool — from conception to full deployment.

Members could finally see exactly what their plan covered — in dollars, not jargon.

• Ranked among most used features on the member website

• 25M+ annual self-service transactions

• Significant CSR call volume reduction

• 5M+ members served with greater transparency

• Benefits made visible, understandable, and accessible

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Agile Transformation

Centers for Medicare & Medicaid Services (CMS)

Three inherited waterfall teams maintaining CMS call center infrastructure serving 100M+ Americans had no roadmap, no dashboard, and no agile foundation. We built all three — and transformed the teams.

Resistance gave way to ownership — once the teams defined "done" on their own terms.

• Three waterfall teams successfully transitioned to Agile

• First ever program roadmap built and delivered

• Bi-weekly CMS dashboard established — unified reporting

• Value Stream Map created — obstacles identified and removed

• Agile Community of Practice founded

• Long term agile capability built into the program

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