Approach

The Japanese lean framework emphasizes reducing waste and enhancing the flow of value delivered to the customer. This approach is used in our Agile Transformation for you and is our philosophy at Ni-San Consulting, where we prioritize building partnerships (“Ni”) and harnessing the strength (“San”) of innovation to drive continuous improvement in your digital product through Agile Transformation.

Leadership Engagement and Team Assessment

Market Position and Customer Insights

Next, we evaluate the artifacts you currently utilize and their relevancy:

• Are your Value Stream Maps (VSM) and Process Maps up-to-date, providing a true picture of current workflows?

• What is the current status of your Product Roadmap, Backlog, and Dashboards?

• How might artificial intelligence (AI) enhance these artifacts and improve communication across the organization?

After consulting with your Leadership Team about the objectives and key results (OKRs) for Agile Transformation, our immediate priority is to meet with your teams. We seek to understand their comfort level with Agile methodologies:

• We are "Servant Leaders" who collaborate, encourage, and celebrate teams as they become leaner, agile, and better serving the customer.

• What do team members appreciate or dislike about Agile? What are their roles and responsibilities? Who are they?

• Help the team create their own "Team Rules".

We then assess where your organization stands relative to its mission and its members:

• What does your landscape analysis reveal about peer agencies or competing health plans — their leadership priorities, service gaps, and strategic direction?

• What insights are you gathering from key performance indicators, member satisfaction scores, or constituent feedback channels?

• Have you developed Member or Constituent Profiles that reflect the populations you actually serve?

Current Process and Artifacts Review

The Agile Transformation is a collaboration between both parties. Our approach is to observe you, your teams, artifacts, and market position first. Next, we develop product strategy and set strategic and tactical goals for the product.

How we partner together