SAFe Lean Business Case

Digital product for A Massachusetts pet insurance Co.

Description:

Why expand Pet Insurance into Massachusetts?

  • Pet population 6.8 million and growing.

  • Median value housing $381K

  • Median household income >$80K, Median Family income $103K. 60% of households with income >$80k per annum have pets.

  • Approximately 90% of residents have health insurance.

  • Ranks 10th in pet ownership nationwide.

  • 62% of residents own their home; approximately 2.5 million.

  • 29% of population own a dog, and 40% of population own a cat.

Business Hypothesis:

Gaines of adding Massachusetts to Pet Insurance.

  • 29% of 2.5 million households = approx. 725,000 dog owners.

  • 40% of 2.5 million households = approx. 1,500,000 cat owners; most in U.S. (3)

  • Total = 2,225,000 million dogs and cats.

  • If just 25% of 2.225 million dogs & cats subscribed to Pet Lemonade at $10/month potential income of $5.6 million annually.

  • Massachusetts is already a member of the current business, extending Pet Insurance is good business for our current customers.

Executive Summary:

Keep Pets “Healthy and Happy”. New pilot incentive program to provide Pet Services for Massachusetts pet customers.

  • Develop an online digital product that would help the customer find Pet Services in the Commonwealth of Massachusetts.

  • New digital product would provide listings of Pet Services based upon the customer’s address; similar to Health Care “Provider Finder” products.

Indicators:

What is Pet Services?

  • NAICS 812910 includes Grooming, Boarding, Training, and Pet Setting.

  • From 2007 ending 2017, sales of pet care services, doubled, to a total of $5.8 billion, according to the latest Economic Census statistics

  • 111% increase in pet care employees; growing business itself.

Outcome Hypothesis:

Why is this a good idea?

  • Just like with current human medical incentives, keep pets out of “urgent care”, and vet hospitals as much as possible to keep expenses low.

  • Leverage current AI platform, can develop new digital product as a Pet Services finder that would provide customers with list of providers.

  • In addition to “Annual Routine Care”, Pet Services will provide services not offered by a Vet. This will give us a “Healthy” and “Happy” pet.

  • If expected results (+20%) in services occur during this pilot, then expand into Connecticut, New Hampshire, Rhode Island and nationwide there after.